PASSNEST · SUPPORT

PassNest 客服支援

使用上遇到問題,或對 PassNest 有任何建議,都可以寫信給我們。

寫信給我們

寄到下面這個信箱,我們會盡快回覆。

support@goodsvalu.com

寫信時請附上

  • 作業系統與版本(例如 Windows 11 23H2、macOS 15)
  • PassNest 版本
  • 問題描述與截圖

絕對不要在信裡寄主密碼、密碼或備份檔。我們永遠不會向你索取這些資料,截圖前也請先確認畫面上沒有顯示密碼。

常見問題

忘記主密碼怎麼辦?

無法找回。我們沒有你的主密碼,也沒有任何方式能重設它。請妥善保管主密碼,並定期匯出備份。

怎麼搬到新電腦?

在舊電腦匯出 .passnest 備份檔,複製到新電腦後,在 PassNest 裡匯入即可。

解除安裝會刪掉密碼庫嗎?

不會。密碼庫留在你電腦上的 PassNest 資料夾,解除安裝不會刪除它。

為什麼沒有雲端同步?

離線是 PassNest 的設計原則。同步需要伺服器與帳號,也就多了可以被攻擊的地方。需要在兩台電腦間使用時,請用加密備份檔搬移。

你們看得到我的密碼嗎?

看不到。PassNest 不連網,我們也沒有任何伺服器接收你的資料。

PASSNEST · SUPPORT

PassNest Support

If something isn't working, or you have a suggestion for PassNest, send us an email.

Email us

Write to the address below and we will reply as soon as we can.

support@goodsvalu.com

Please include

  • Your operating system and version (for example, Windows 11 23H2 or macOS 15)
  • Your PassNest version
  • A description of the problem, with screenshots

Never send your master password, any passwords or backup files by email. We will never ask you for them. Before taking a screenshot, make sure no passwords are visible.

FAQ

What if I forget my master password?

It can't be recovered. We don't have your master password and have no way to reset it. Keep your master password safe and export backups regularly.

How do I move to a new computer?

Export a .passnest backup on your old computer, copy it to the new one, and import it in PassNest.

Does uninstalling delete my vaults?

No. Your vaults stay in the PassNest folder on your computer. Uninstalling doesn't remove them.

Why is there no cloud sync?

Staying offline is a design principle of PassNest. Sync needs a server and an account, and both are more things to attack. To use PassNest on two computers, move an encrypted backup file between them.

Can you see my passwords?

No. PassNest never connects to the network, and we have no server that receives your data.