Support
Contact us at
support@goodsvalu.comReport an AI result
If a recognition result is wrong, inappropriate or offensive, please tell us. You can report it from inside the App — Settings → About & Support → Report an AI Result — or email support@goodsvalu.com directly.
Useful things to include:
- What you submitted (a photo of a receipt, or typed/dictated text)
- What the App produced, and what it should have been
- Your app version (Settings, bottom of the screen) and phone model
Please do not attach personal data you would rather not share — a description is usually enough.
Delete your account
You can delete your account yourself, from inside the App, at any time. You do not need to ask us — but if you no longer have the App installed, you can.
From inside the App
Settings → About & Support → Delete Account.
By email, if you cannot reach the App
Email support@goodsvalu.com with the subject “Delete my account”, from the email address you signed in with — that address is how we confirm the request is really yours. We complete the deletion within 30 days and reply when it is done.
What is deleted
- Your account and your email address
- Your AI recognition usage records
- Your subscription entitlement record on our server
What is kept, and why
Two things survive deletion. Both are one-way salted hashes — never your email address or your device identifier themselves, and they cannot be turned back into either:
- A record that this person has already claimed the larger first-month allowance
- How many AI recognitions have been used in the current calendar month
Without these, deleting an account and signing up again would hand out a fresh free allowance every time, and we are the ones who pay for that. The monthly count stops mattering at the end of the calendar month. This is the one exception to “everything is deleted”, and it is described in section 10 of the Privacy Policy as well.
What is not deleted
The books on your phone. Ledgers, accounts, categories and every transaction live only on the device — we never had a copy, so deleting your account cannot touch them. To erase those, use Settings → Data → Reset, or uninstall the App.
A paid subscription. Subscriptions belong to your Google Play account, not to us. Deleting your account here does not cancel one. Cancel it in the Play Store, under Payments & subscriptions.
Common questions
Where is my data stored?
On your phone only. Ledgers, accounts, categories and every transaction stay in a database on the device and are never uploaded. See the privacy policy for the full detail.
How do I move to a new phone?
On the old phone: Settings → Data → Backup, and save the file somewhere you can reach from the new phone. On the new phone: install the App, then Settings → Data → Restore and pick that file.
Do I need an account?
Only for AI recognition. You sign in with your email address and a one-time code we send to it — there is no password and no separate sign-up step. Manual entry, reports, budgets, recurring transactions and backup/restore all work without an account. The account exists so your monthly AI allowance follows you rather than the device, which means it survives a new phone or a reinstall.
I didn’t get my sign-in code
Check your spam folder first. Codes can take a minute to arrive; if one still hasn’t, use “Send a new code” on the sign-in screen. Codes expire, so always use the most recent one you received.
Can I use the App without the AI feature?
Yes, completely. Manual entry, reports, budgets, recurring transactions, backup and restore all work without ever sending anything off the device. If you declined the AI consent, or withdrew it, only photo and voice recognition are unavailable.
How do I withdraw my AI consent?
Settings → Privacy → AI Recognition & Data Processing → Withdraw Consent.
How do I delete my account?
See Delete your account above — including what to do if you no longer have the App installed.
Why does AI recognition say I have run out?
Each month there is a free allowance of AI recognitions. Your current usage and limit are shown in the App under Settings → Account. The allowance resets at the start of each calendar month (UTC). Manual entry is never limited.
Is a photo of my receipt kept anywhere?
No. It is never written to permanent storage, never shown anywhere in the App, and it is deleted from the device the moment recognition finishes — whether it worked or not. Our server does not store it either.
Also see
Privacy Policy · Terms of Service
支援與說明
回報 AI 辨識問題
如果辨識結果錯誤,或出現不當、冒犯的內容,請告訴我們。你可以在 App 內回報—— 設定 → 關於與支援 → 回報 AI 辨識問題——或直接寄信到 support@goodsvalu.com。
附上這些資訊會很有幫助:
- 你送出的是什麼(收據照片,或輸入/口述的文字)
- App 產生的結果是什麼、正確的應該是什麼
- 你的 App 版本(設定頁下方)與手機型號
請不要附上你不想分享的個人資料——通常文字描述就足夠了。
刪除帳號
你隨時可以自己在 App 裡刪除帳號,不需要來信申請——但如果你已經把 App 移除了,也可以 寫信給我們。
在 App 裡刪除
設定 → 關於與支援 → 刪除帳號。
如果你已經無法開啟 App
寫信到 support@goodsvalu.com, 主旨寫「刪除帳號」,並且用你當初登入的那個信箱寄出——那個信箱就是我們 確認這個請求真的是你本人的方式。我們會在 30 天內完成刪除,完成後回信告知。
會刪除什麼
- 你的帳號與電子郵件位址
- 你的 AI 辨識用量紀錄
- 我們伺服器上你的訂閱權限紀錄
會保留什麼,以及為什麼
有兩樣東西在刪除之後仍然保留。兩者都是單向加鹽雜湊——絕不是你的信箱 位址或裝置識別碼本身,而且無法還原回去:
- 一筆「這個人已經領過較大的首月額度」的紀錄
- 本自然月已經用掉幾次 AI 辨識
沒有這兩樣,刪除帳號再重新註冊就能每次都再領一份全新的免費額度,而那筆錢是我們付。 本月次數在自然月結束後就不再有意義。這是「全部刪除」的唯一例外, 隱私政策第 10 節也寫著同一件事。
不會刪除什麼
你手機裡的帳目。 帳本、帳戶、分類與每一筆交易都只存在於裝置上——我們 從來沒有過一份副本,所以刪除帳號碰不到它們。要清除本機資料請用「設定 → 資料 → 重新設定」,或直接解除安裝。
已購買的訂閱。 訂閱屬於你的 Google Play 帳戶,不屬於我們,在這裡刪除 帳號並不會取消它。要取消請到 Play 商店的「付款與訂閱」。
常見問題
我的資料存在哪裡?
只存在你的手機裡。帳本、帳戶、分類與每一筆交易都留在裝置上的資料庫,不會上傳。 完整說明見隱私政策。
換手機時要怎麼搬資料?
舊手機:設定 → 資料 → 備份資料,把檔案存到新手機拿得到的地方。新手機:安裝本 App 後,設定 → 資料 → 還原備份,選擇該檔案。
需要註冊帳號嗎?
只有 AI 辨識需要。用電子郵件加上我們寄給你的一次性驗證碼登入,沒有密碼,也沒有另外 的註冊步驟。手動記帳、報表、預算、循環交易、備份與還原都不需要帳號。帳號存在的用途 是讓每月 AI 額度跟著你走而不是跟著裝置,換手機或重新安裝都不會消失。
收不到登入驗證碼
先看一下垃圾郵件。驗證碼可能要一分鐘才會到;還是沒收到的話,在登入畫面按「重新寄送 驗證碼」。驗證碼會過期,請一律使用最新收到的那一封。
不用 AI 功能也能使用嗎?
完全可以。手動記帳、報表、預算、循環交易、備份與還原都不需要送出任何資料到裝置外。 若你沒有同意或已撤回 AI 同意,只有拍照與語音辨識無法使用。
要怎麼撤回 AI 同意?
設定 → 隱私 → AI 辨識與資料處理 → 撤回同意。
要怎麼刪除帳號?
見上方的刪除帳號——包含你已經把 App 移除時該怎麼辦。
為什麼 AI 辨識說我的次數用完了?
每個月有一定的免費辨識次數。目前的用量與上限顯示在 App 的「設定 → 帳號」, 並於每個自然月(UTC)開始時重置。手動記帳沒有任何次數限制。
我的收據照片會被留存嗎?
不會。照片絕不寫入永久儲存空間、絕不在 App 任何畫面顯示,辨識一結束(不論成功或 失敗)就立刻從裝置刪除。我們的伺服器也不會儲存它。