If a recognition result is incorrect, inappropriate, or offensive, please let us know. You can report it directly in the app by going to — Settings → About & Support → Report an AI Issue — or email support@goodsvalu.com directly.
To help us investigate, please include:
Please don’t include any personal or sensitive information you’re not comfortable sharing. A brief description of the issue is usually enough.
You can delete your account directly in the app at any time—no need to contact us. If you no longer have the app installed, you can contact us for help with deleting your account.
Settings → About & Support → Delete Account.
Email support@goodsvalu.com with the subject "Delete my account", from the email address associated with your account — that address is how we confirm the request is really yours. We complete the deletion within 30 days and reply when it is done.
Limited information retained after deletion
When you delete your account, almost all account data is deleted. We retain only limited information needed to manage free AI recognition allowances and prevent the free allowance from being reset by deleting and re-creating an account.
How the free allowance works
New users receive 10 free AI recognitions in their first calendar month of using AI recognition. After that, the free allowance is 3 AI recognitions per calendar month. Deleting and re-creating an account does not reset the allowance. If the new account is associated with an email address or device that has already been used, the recognitions already used that calendar month still count, so the new account has only what remained of the 5. At the beginning of a new calendar month, the allowance resets to 5 free recognitions.
What we retain
To apply these rules, we retain limited records that allow us to determine:
We do not retain your actual email address or device identifier for this purpose. Instead, the identifiers are stored as one-way salted hashes and are not stored in their original form.
Current-month usage information is no longer needed after the relevant calendar month ends. Records needed to determine whether an email address or device has already been used may be retained to prevent the free allowance from being reset or claimed repeatedly.
This is a limited exception to the account deletion described above. For more information, see Section 10 of our Privacy Policy.
Your bookkeeping data stays on your device.
Your ledgers, accounts, categories, and transactions are stored only on your device and are not stored on our servers. Deleting your account therefore does not delete this data.
To delete this data, go to Settings → Data → Reset. You can also remove it by uninstalling the app.
Your paid subscription.
Your subscription is managed through the store you bought it from: your Google Play account on Android, or your Apple Account on iPhone. Deleting your account does not cancel an active subscription.
To avoid future charges, cancel your subscription separately:
Stored only on your device.
Your ledgers, accounts, categories, and transactions are stored in a local database on your device and are never uploaded to our servers. For more information about how your data is handled, see our Privacy Policy
Moving your data to a new phone
On your old phone, go to Settings → Data → Backup and save the backup file somewhere you can access from your new phone. Creating a backup is free for 30 days from the first time you open the app; after that, it is included in Siaupoa Base and Siaupoa Plus.
On your new phone, install the app, then go to Settings → Data → Restore and select your backup file. Restoring is free and does not require an account or a subscription.
Only for AI recognition and subscribing.
You only need an account to use AI recognition or to subscribe to Siaupoa Base or Siaupoa Plus. Sign in with your email address and the one-time code we send you—there’s no password or separate sign-up process.
Everything else, including manual entry, reports, budgets, recurring transactions, and restoring from a backup file, works without an account.
Your account is used to keep track of your monthly AI recognition allowance and your subscription, so they stay with you if you switch phones or reinstall the app.
Didn't receive your sign-in code?
First, check your spam or junk folder. It may take a minute for the code to arrive. If you still don’t see it, tap “Send a new code” on the sign-in screen.
Sign-in codes expire, so be sure to use the most recent code you received.
Yes. The app works without AI recognition.
Manual entry, reports, budgets, recurring transactions, and restoring from a backup all work entirely on your device, without sending your bookkeeping data to our servers. Export and creating backups also run entirely on your device. They are free for 30 days from the first time you open the app, with no account needed; after that, they require a Siaupoa Base or Siaupoa Plus subscription.
If you decline or withdraw consent for AI recognition, only photo and voice recognition will be unavailable. Everything else continues to work as before, including any subscription features you have.
You can withdraw your consent at any time by going to Settings → Privacy → AI Recognition & Data Processing → Withdraw Consent.
See Delete your account above for instructions, including how to delete your account if you no longer have the app installed.
Signed-in users receive 5 free AI recognitions each calendar month. Your current usage and remaining allowance are shown in the App under Settings → Account. The allowance resets at the start of each calendar month (UTC). With Siaupoa Base, the allowance is 50 AI recognitions each calendar month. With Siaupoa Plus, it is 200 each calendar month. Manual entry is always available and does not count toward your AI recognition allowance.
Both are optional. Manual entry, multiple ledgers, accounts, categories, budgets, recurring transactions, reports for this month and the last six months, and restoring from a backup file are free and need no account.
Locked features are marked “Base” or “Plus” in the App; tapping one shows that plan. If you have Siaupoa Base, you can upgrade to Siaupoa Plus in the App, and you are never charged for both.
On Android (Google Play): the upgrade replaces your Base subscription, takes effect immediately, and you pay only the price difference for the rest of your current billing period. Your billing date stays the same. The one exception is switching from Base yearly to Plus monthly: you pay one month of Plus that day, your billing date moves to that day, and what is left of your yearly plan is added as extra Plus time. To move from Plus to Base, cancel Plus in Google Play (Play Store → your profile → Payments & subscriptions → Subscriptions) and subscribe to Base after Plus ends.
On iPhone (App Store): the upgrade takes effect immediately. You pay for Plus that day and your billing date moves to that day; Apple refunds the unused part of Base, prorated, to your original payment method. To move from Plus to Base, choose Base in Settings → your name → Subscriptions → Siaupoa; the change takes effect when your current Plus period ends, and you don’t need to cancel Plus first.
Current prices are shown in the App.
No. Your receipt photo is not stored after recognition. It is used only while the recognition is being processed and is automatically deleted from your device as soon as the process finishes, whether the recognition succeeds or fails. The photo is not saved to permanent storage or displayed anywhere in the App, and our servers do not retain a copy.